We hope that you will as happy with your Vera Tucci items as we are, however if you are not entirely satisfied, we are here to help.
Refunds and Returns Process
Please always firstly book in the return here, http://veratuccioriginals.returnscenter.com. You can get postage from us on our site or use any carrier of your choice.
the link to buy a postage label from us is https://veratuccioriginals.co.uk/products/royal-mail-returns-label
when you book in the return please select 'with returns label if you are purchasing a printable label from us, or own carrier if you are taking it to the post office or using hermes for example
If the return is due to a mistake we have made, select the option to book 'error exchange' label when 'ordering' the postage, or book in without ordering a label.
Label delivery is on manual approval in office hours only. Book in first then buy or claim a free label, then we can approve the return.
Refunds and Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.When packaging your return please include a copy of your exchange/refund instructions and your order number. We are unable to process returns that do not include this information.
Once we receive your item, and approve it, we will notify you that your return has been started, and initiate a refund to your original method of payment. Your refund will be issued between 7-10 working days, depending on your card issuer's policies. Please note that you are responsible for the cost of shipping your return, and this cost is nonrefundable.
We do not offer refunds on clearance items, apart from in the unlikely event they they arrive to you damaged or faulty. We reserve the right to offer store credit if an item is ineligible for a refund.
Please keep your proof of postage safe. If a return parcel is lost in the post, we can only process your refund if you are able to provide proof of postage 40 days after the purchase date.
Vera Tucci Returns,
Unit 2, Stroud Farm,